Privacy Policy

1. Introduction

Welcome to 25bet. We are committed to protecting the privacy and security of all players who register and use our online casino and sports betting platform. This Privacy Policy explains what personal information 25bet collects, how it is used, with whom it is shared, and the choices available to you regarding your data.

By accessing or using the 25bet website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users based in Bangladesh and any other jurisdiction where 25bet operates.

2. Information We Collect

In order to provide our services, comply with regulatory requirements, and ensure a secure betting environment, 25bet collects various categories of personal data from our users. This includes, but is not limited to, the following:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document.
• Contact information: email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: deposit and withdrawal transaction records, payment method details (e.g., bKash, Nagad, Rocket, Upay account references), and account balance history.
• Technical information: IP address, browser type, device identifier, operating system, and session logs collected automatically when you access our platform.
• Behavioral information: game activity, betting history, session duration, and preferences that help us personalize your experience and identify responsible gaming concerns.

We collect this data directly from you when you register, make a deposit, or contact support, and indirectly through automated means such as cookies, log files, and analytics tools while you use our platform.

3. How We Use Your Information

25bet uses your personal information only for legitimate, transparent, and clearly defined purposes. The primary uses of your data are as follows:

• Account creation and verification: to register your account, verify your identity, and confirm you meet our minimum age requirement of 21 years or older.
• Service delivery: to process your bets, manage deposits and withdrawals via bKash, Nagad, and other supported payment channels, and provide customer support.
• Security and fraud prevention: to detect and prevent fraudulent activity, money laundering, and unauthorized account access.
• Platform improvement: to analyze usage patterns, troubleshoot technical issues, and improve the quality, speed, and reliability of our games and services.
• Marketing communications: to send you promotional offers, bonus notifications, and news about new games — only where you have given explicit consent to receive such communications.
• Responsible gaming compliance: to monitor betting behavior, enforce deposit and session limits, and identify players who may need support in line with our Responsible Gaming framework.

4. Legal Basis for Processing

25bet processes your personal data under one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: processing required to perform the contract between 25bet and the user, such as account management and payment processing.
• Legitimate interests: processing necessary for 25bet's legitimate business interests, including fraud prevention, security operations, and platform optimization.
• Consent: where you have freely given, specific, and informed consent for us to process your data for a particular purpose, such as marketing communications.
• Legal obligation: processing necessary to comply with applicable laws, such as anti-money laundering regulations and know-your-customer (KYC) requirements.

5. Sharing Your Information

25bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with carefully vetted third parties only in the following circumstances:

• Payment processors: financial service providers such as bKash, Nagad, Rocket, and Upay, as well as international card networks, to facilitate deposits and withdrawals on your behalf.
• Technology and infrastructure partners: hosting providers, content delivery networks, and software vendors who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: when required by law, court order, or competent governmental authority, we may disclose personal information as legally mandated.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, user data may be transferred as part of that transaction, subject to the same protections outlined in this policy.

Any third party that receives personal data from 25bet is contractually bound to handle such data with the same level of care and security we apply internally.

6. Cookies and Tracking Technologies

25bet uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us recognize your browser, remember your preferences, and understand how you interact with our services. We use three categories of cookies:

• Strictly necessary cookies: essential for core functionality such as user authentication, session management, and security checks. These cannot be disabled.
• Analytics and performance cookies: used to measure how our platform is used, identify popular content, and diagnose technical errors. Data collected is aggregated and anonymized.
• Functionality cookies: allow us to remember your settings, preferred language, and game preferences to deliver a more personalized experience on return visits.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may limit some functionality of the 25bet platform.

7. Data Security

Protecting your personal information is a top priority for 25bet. We implement industry-standard technical and organizational security measures to safeguard your data against unauthorized access, loss, misuse, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmissions, two-factor authentication (2FA) options for account login, and regular vulnerability assessments of our systems.

While we apply rigorous security protocols, no digital system is entirely immune to risk. If you suspect that your 25bet account has been compromised, please contact our support team immediately at the email address provided at the bottom of this page.

8. Data Retention

25bet retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfill our legal, compliance, and audit obligations. In general, account and transactional data is retained for a minimum of five years from the date of account closure or the last transaction, whichever is later, in accordance with applicable financial regulations. Where data is no longer required for any legitimate purpose, we securely delete or anonymize it in accordance with our data disposal procedures.

9. Your Rights

Subject to applicable law, you have the following rights with respect to your personal data held by 25bet. To exercise any of these rights, please contact us using the details provided at the bottom of this policy:

• Right of access: you may request a copy of the personal data we hold about you, along with information on how it is being processed.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data, subject to any legal or regulatory retention requirements that override this right.
• Right to restriction: you may ask us to suspend or restrict the processing of your data in certain circumstances, for example while the accuracy of data is being verified.
• Right to data portability: where processing is based on your consent or a contract, you may request that your data be provided in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all verified requests within a reasonable timeframe and at no charge, unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or decline the request with written justification.

10. Third-Party Links

The 25bet platform may contain references to or integrations with third-party services, game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), and payment systems. This Privacy Policy applies solely to data processed by 25bet directly. We are not responsible for the privacy practices of any third-party services, and we encourage you to review their respective privacy policies before sharing any personal information with them.

11. Minors and Age Restriction

25bet strictly prohibits access to our platform by individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If you believe a minor has registered an account or provided personal data to us, please notify us immediately at [email protected] so we can take appropriate action, including account suspension and data deletion. Parents and guardians in Bangladesh are encouraged to use parental controls and monitoring tools to prevent underage access to online gambling services.

12. Changes to This Privacy Policy

25bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the 25bet platform after any such changes constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically to stay informed of any updates.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 25bet handles your personal data, please reach out to our dedicated privacy support team. We aim to respond to all inquiries within 5 business days.

Email: [email protected]